Return and Refund Policy

Effective Date: July 10, 2026

Last Updated: July 10, 2026

Thank you for choosing JourneyCraft Solutions. We value your business and strive to provide high-quality products and digital services. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy regarding returns, refunds, and cancellations below.

1. Returns (Applicable to Physical Goods / Products)

  • Eligibility Window: You have [e.g., 7 or 14] calendar days from the date you received an item to log a return request.

  • Condition of Item: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags, manuals, and accessories intact.

  • Proof of Purchase: A valid receipt, invoice, or proof of purchase is strictly required to process your return.

2. Refunds Process

  • Inspection: Once we receive your returned item, our team will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.

  • Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Debit Card, UPI, Net Banking, or Wallet).

  • Timeline: The refund amount will reflect in your account within [e.g., 5 to 7] working days, depending on your card issuer’s or bank’s policies.

3. Digital Assets and Technical Services

  • Digital Products: Due to the nature of digital downloads, software licenses, website templates, and custom code assets, purchases for downloadable items are generally non-refundable once the download link or license key has been generated and accessed.

  • Service Cancellations: For ongoing digital design, web development, or consulting services, cancellations and milestone refunds will be governed by the specific project contract signed between JourneyCraft Solutions and the client. If you wish to cancel a project milestone, please contact your account manager directly.

4. Shipping Costs for Returns

  • Responsibility: You will be responsible for paying your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect or defective item).

  • Non-Refundable Shipping: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your total refund amount.

5. Damaged or Defective Items

If you receive a product that is damaged, defective, or broken during transit, please report it to us within 48 hours of delivery. You must provide clear photographs or a short video showing the defect/damage along with your order details to [Insert Support Email]. We will arrange a replacement or complete refund at no extra cost to you.